Refund Policy

Last updated: 5/15/2025

This Refund Policy outlines the conditions under which refunds may be issued for purchases made on Starvital, a platform operated by Starvi Digital LLC.

Legal Entity: Starvi Digital LLC
Business Name: Starvital
Jurisdiction: United States of America

Registered Address:
8206 Louisiana Blvd Ne, Ste A #3524
Albuquerque, NM 87113
United States

Contact Email: support@starvital.com
Phone: +1 (505) 447-0887

Nature of the Service

Starvital provides digital services through an artificial intelligence platform that generates images based on user prompts. The platform operates using a credit-based system and may also offer subscription plans.

Due to the digital and instantly consumable nature of the service, purchases made on the platform are generally considered final once the service has been used.

Credit Purchases

Credits purchased on Starvital allow users to generate images within the platform.

Credits:

• are digital items

• are consumed when images are generated

• have no monetary value outside the platform

• are non-transferable between users

Once credits have been used to generate images, they cannot be refunded.

Refund Eligibility

Refund requests may be considered only under limited circumstances, including:

• duplicate transactions

• accidental double charges

• billing errors

• technical failures that prevented the service from being delivered

Each refund request is reviewed on a case-by-case basis.

Refund Request Deadline

Refund requests must be submitted within 7 days of the original transaction.

Requests submitted after this period may not be eligible for review.

To request a refund, users must contact:

support@starvital.com

Please include the following information in your request:

• full name

• email used for the purchase

• transaction date

• payment confirmation or receipt

• description of the issue

Subscription Refunds

For subscription-based services, including unlimited usage plans, refunds are generally not provided for partially used billing periods.

Users may cancel their subscription at any time to prevent future charges.

Cancellation will take effect at the end of the current billing cycle unless otherwise specified.

Fraud Prevention

Starvi Digital LLC reserves the right to deny refund requests in cases where there is evidence of:

• abuse of the refund policy

• fraudulent transactions

• attempts to misuse the platform or services

Chargebacks

Users are encouraged to contact Starvital support before initiating a chargeback through their payment provider.

Unjustified chargebacks may result in:

• account suspension

• permanent account termination

• restriction from future use of the service

Changes to this Policy

Starvi Digital LLC reserves the right to modify or update this Refund Policy at any time.

Any updates will be published on this page. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

Contact

If you have questions regarding this Refund Policy, please contact:

Starvi Digital LLC
8206 Louisiana Blvd Ne, Ste A #3524
Albuquerque, NM 87113
United States

Email: support@starvital.com
Phone: +1 (505) 447-0887